Our primary focus is to provide service contracts that not only protect each customer’s investment but also provide peace of mind to the dealers who use the program.

Some of the key benefits for dealers using an APW International service contracts are

SPECIALIZED CLAIM RATES

SIMPLE CONTRACTS

OPTIONAL CONTRACT ADD ONS

We pay claims using the going labor rate for each region, not a flat labor rate like our competitors. We  don't require dealers to sell specific contracts to utilize a more generous labor rate per region.

We provide simple contract plans with two types service contracts:

 

  1. Power Train

2. Comprehensive Plus

3. Customized Dealership Warranty Contracts

We offer optional coverage plans that can be added onto either of our basic service contracts which is a advantage not offered by our competitors.

 

We're sure you have questions.

Let's get you some answers then.

  • What do I do when I need to get my car fixed?

    When you think your vehicle is in need of a repair, the first step is to call APW Int'l toll free at (855) 999-5494 with your current mileage and contract number. We will then direct you to one of our trusted repair facilities for further diagnosis.

  • Do I have to take my vehicle to one of YOUR repair facilities first?

    Yes.  The most important reason for this is so APW Int'l can take the proper precautions in making sure every vehicle, that is undergoing a repair, is still under its original length of warranty.  This is determined when one of our In network authorized repair facilities tracks the mileage of your vehicle and also check for proper odometer operation.  Once it is verified that your vehicle is still under warranty they will then proceed to give an estimate for your damages.  This crucial stage in the claim process also protects you, the customer, from another repair facility possibly causing further damage to your vehicle or overestimating your repairs.

     

    ** NOTE:  Failure to follow this initial step could result in claim denial or cancellation of contract**  Please refer to Paragraph 4 on the back of your

    contract for specific terms and conditions.

  • Where are your service shops located? What if I am not near one?

    We have many shops located in the Mid-Atlantic Tri-State Area.  If you are an ‘out of state’ customer or are just not within practical traveling distance to one of our repair centers, APW Int'l can assist with setting up an appointment at another well known trusted certified repair facility in your area to get your vehicle inspected.

  • Once I get an estimate for my damages do I have to get my car fixed at one of your repair facilities?

    NO.  Unlike even most factory warranties, APW Int'l does not restrict the customer to getting their car fixed at one of our own shops.  Once an estimate is given by one of our certified technicians, the customer may then opt to take their vehicle to any repair facility of their choice to get fixed, so long as the facility is ASE certified, fully bonded and insured.  Please note, if you choose this option, APW Int’l will only approve amounts and repairs equivalent to the original approved estimate.

  • What is covered under my warranty?

    APW Int'l has 2 types of coverage, Power Train and Comprehensive Plus.  What is covered depends on what type of warranty you purchased at the time you bought your vehicle.  On the front and back of every warranty there is a detailed breakdown of what is covered under each component and its terms and conditions.  Please review this in its entirety to understand exactly what is covered under your specific contract.

  • Does my warranty cover my vehicle when my Check Engine light comes on?

    There are many reasons that cause the check engine light to come on in a vehicle.  Please keep in mind that it is not always your engine causing the issue.  APW Int'l only provides reimbursement if the reason is due to a covered component under your service contract.  Please be advised that the time taken to diagnose a problem caused by the check engine light is not covered under this warranty (Paragraph 3. Section B.).  Diagnosis fees and repair items not covered by the warranty will be the responsibility of the customer.

  • How long does it take to receive my reimbursement after I submit a claim?

    In most cases, reimbursements are sent out to our customers in the order in which they are received.  After a claim is faxed or mailed into our office our claims department will start looking over all the charges that were submitted.  All of the covered expenses are added and then deductibles are subtracted to get the total reimbursement amount due to customer. This amount is then sent to our underwriting department for final review and check processing.

Design your own car warranty.

APW International provides coverage for a wide variety of vehicles and a long list of coverage plans. When you work with us, you can choose a coverage plan that works best for you. If you’d like to design your own contract and get a quote, please contact us today!

STANDARD VEHICLES

Some exclusions may apply. For full restrictions please contact us.

Acura

BMW

Buick

Chevy

Chrysler

Dodge

Ford

GMC

Honda

Hyundai

Jeep

Kia

Lincoln

Mazda

Mercedes

Mercury

Mitsubishi

Nissan

Oldsmobile

Plymouth

Saab

Saturn

Scion

Suzuki

Subaru

Toyota

Volvo

1. Vehicles must have less than 190,000 miles at time of sale.

2. Vehicles must retail for at least $3,500, excluding the cost of contract.

3. Vehicles with 190,000 miles are permitted up to a 24 month/35,000 mile contract.

4. Vehicles with 4yr & 5yr contracts must be less than 6yrs old & less than 135,000 miles.

 

5. Surcharges:       a. Enhanced Electrical              b. ABS coverage

 

6. Scaling Deductible:

$0-$500 ------------- $75 per covered component

$501 and over------ $100 per covered component

 

NOTE: All contracts must be submitted within three to five days in office after written and faxed.

HIGHLINE VEHICLES

Some exclusions may apply. For full restrictions please contact us.

Acura NSX

Audi -

A4, A6, A8, TT

BMW M Series

BMW 745 LI

BMW 750 LI

Corvette /ZRI

Dodge Viper

Dodge Stealth

Ferrari

Hummer

Hyundai Genesis

Infiniti

Jaguar

Mercedes

Lamborghini

Land Rover

Lexus 460

Lotus

Masserati

Mazda (Rotary)

Mercedes -

Maybach, AMG,

500/600, G55,

Porsche

Range Rover

 RV's

Saab 9-5

Van & Trucks (1 Ton)

VW Passat

VW Phaeton

VW Touareg

4X4 Vans

Kit Cars

Commercial Use Vehicles

1. Vehicles must have less than 150,000 miles at time of sale.

2. Vehicles must retail for at least $4,500, excluding the cost of contract.

3. Vehicles with 150,000 miles are permitted up to a 24 month/35,000 mile contract.

4. Vehicles with 4yr & 5yr contracts must be less than 6yrs old & less than 120,000 miles.

 

5. Surcharges:       a. Enhanced Electrical              b. ABS coverage

 

6. Scaling Deductible:

$0-$500 ------------- $75 per covered component

$501 and over------ $100 per covered component

 

NOTE: All contracts must be submitted within three to five days in office after written and faxed. Call for special pricing on vehicles in BOLD.

Working with a claim.

We would like to show you what can our team do for you.

POLICY COMPARISON

REASONS FOR COVERAGE

START A CLAIM

Engine

 

Transmission

 

Brakes

 

 

Cooling System

 

 

Electrical System

 

Steering

 

 

Suspension

 

Drive Axels

 

Seals and Gaskets

 

Towing

 

 

Rental

Enhanced Electrical Package

 

ABS Coverage

All internal lubricated parts, cylinder block, cylinder head, timing belt or chain, camshaft, valve train, oil pump, intake manifold and exhaust manifold.

 

All internal lubricated parts, case, torque converter and housing

 

Non ABS master cylinder, calipers, wheel cylinders, metal brake lines, and power booster

 

Electric fan and fan clutch, radiator, heater core, water pump, thermostat, original OEM air conditioner compressor, accumulator, dryer, and orifice tube

 

Starter motor, drive solenoid, alternator, voltage regulator, windshield wiper motors, and fuel pump

 

Rack and pinion, steering gear box, and power steering pump

 

Upper and lower controller arms, ball joints, spindles, leaf and coil springs (only if cracked or broken)

 

All internal parts within the front or rear drive assembly, CV joints, universal joints, and transfer case

 

Head gasket, intake and exhaust manifold gaskets are the only covered gaskets. All other seals and gaskets are covered in conjunction with its covered component part.

 

When a mechanical breakdown of a covered component makes your vehicle inoperable or unsafe to drive, we will reimburse you for towing charges not covered by any road club or insurance policy. The limit of reimbursement is up to $60.

 

When a mechanical breakdown of a covered component requires more than fifteen (15) flat rate hours to repair or replace, we will provide a reimbursement of up to $30/day for a maximum of four days.

Power windows, power seat motors, power sunroof motor, power door lock actuators, power mirror motor.

 

Electronic control processor, pressure modulator valve, isolation dump valve, wheel speed sensors, hydraulic pump/motor assembly, accumulator.

Power Train    Comprehensive Plus

X

 

X

 

 

 

 

 

 

 

 

 

 

X

 

X

 

X

 

X

X

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 

X

 

 

X

X

 

X

X

 

X

Our Coverage Plans are comprehensive and customizable.

 

We understand that an additional warranty may seem unnecessary in the beginning. However, it never hurts to be prepared. So why should you purchase our coverage?

 

 

Q: Why is this protection necessary?

 

A: All new vehicles have a manufacturer-backed warranty, usually referred to as a “bumper to bumper” plan, good for a certain number of months and/or miles. Today’s vehicles have more than 1,000 parts which can malfunction or breakdown at any moment. When this happens after the manufacturer’s warranty expires, you must pay for each repair. Once you choose to be protected beyond the manufacturer’s warranty, these repairs are covered by the warranty company.

 

 

Q: My selling dealer offered me this protection. Why should I accept or purchase this protection offered by my selling dealer?

 

A: The selling dealer is not responsible for any repairs on covered or non-covered parts on the used vehicle. The protection offered or given by the selling dealer is to give the consumer peace of mind that you will not incur all the costs of the repairs on the used vehicle that you are purchasing.

 

 

Q: What is a covered repair?

 

A: A covered repair is a component that is listed in your contract. There are two types of coverage offered with our service agreements: (1) Power Train only or (2) Comprehensive Plus coverage. Please attempt to understand the specific coverage of the contract you choose. Also, be sure to follow all terms and conditions of your service agreement especially for you claim procedure (paragraph 4) for proper processing of any and all claims.

 

Filing a claim with us is easy and stress-free.

 

We know filing a claim can be stressful. Our friendly, highly qualified employees are here to tend to your claim quickly and thoroughly. Simply follow our straight forward claim procedure and everything will be taken care of.

 

 

A. In the event of a mechanical breakdown, use all reasonable means to prevent further damage by continued operation.

 

B. Phone 1-855-999-5494, you will be directed to one of our authorized repair centers for an estimate. Calls will be answered between 9am-5pm Monday-Thursday and 9am-4:30pm Friday. A twenty-four hour answering service will provide instructions when the office is closed. After receiving the estimate, you may opt to take the vehicle to the repair facility of your choice.

 

Do not agree to any repairs until you or the repair facility has received an authorization number from APW International.

 

C. Contact us and provide the nature of the breakdown, parts and labor estimate. We will then issue an authorization number for the covered repair. This authorization number must appear on the invoice(s) you submit to us for reimbursement along with:

 

Facility name, address, and phone number

Your name, address, and phone number

Vehicle year, make, model, VIN number, and current mileage

Breakdown of repair-parts and labor

 

D. All repairs or diagnostics must be performed by ASE certified shop with Federal Tax ID number and shop must be fully insured and bonded.

 

Note: Failure to follow claim procedure for purpose of estimating and/or mileage tracking may or will result in cancellation of contract by APW International.  No claim will be honored without an authorization number. APW International reserves the right to inspect the vehicle prior to the repair.

CONTACT US

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If you have any questions regarding the car warranty APW International provides, please contact us today by email or phone. Our answer service is available 24/7 for your convenience. Your satisfaction is our goal.

1000 North West Street, Suite 1200, Brandywine Building

Wilmington, DE 19801

Hours: Mon-Wed  9 a.m. to 5 p.m.     Thurs & Fri  9 a.m. to 4:30 p.m.

1 (855) 999-5494

apwi@comcast.net

Automotive Performance Warranty International

APWI © 2015. All Rights Reserved.