Getting a great automobile warranty can be a daunting process, especially when you have bad credit. APW International is here to help. If you already have a warranty with APW International and have a question, browse our FAQ. You’ll find many of the commonly asked questions below!
1. What do I do when I think there is a problem with my vehicle?
The first step is to contact APW International toll free at 1-855-999-5494 with your current mileage. We will then direct you to an ASE certified repair facility for further diagnosis. (Office hours are Monday-Friday 9am-5pm EST)
2. Do I have to take my vehicle to one of your repair facilities first?
Yes. The most important reason for this is so APW International can take the proper precautions in making sure that your vehicle is still under its original length of warranty. This is determined when an ASE certified auto technician tracks the mileage and checks for proper odometer operation. After verifying these things, an ASE auto technician will provide an estimate for your damages. This crucial stage in the claim process also protects our customers from other repair facilities possibly causing further damage to your vehicle or overestimating your repairs.
NOTE: Failure to follow this step could result in cancellation of contract or claim denial.
3. Where are APW International service shops located? What if I am not near one?
APW International has shops located primarily in the Tri-State area. If you are an ‘out of state’ customer or are just not within practical driving distance to an ASE certified repair facility, APW International will set up an appointment at a well known ASE certified repair facility in your area to have your vehicle diagnosed.
4. Once I get an estimate for my repairs do I have to get my vehicle fixed there?
No. APW International does not restrict the customer to get their vehicle fixed at any particular ASE certified repair facility. Once an estimate is provided to APW International by an ASE certified technician, the customer may then opt to take their vehicle to any ASE certified repair facility for repairs, as long as the repair facility is fully bonded and insured.
5. What is covered under my warranty?
APW International has 2 types of coverage, Power Train and Base Comprehensive. What is covered depends on what type of warranty you purchased at the time of the sale. On the front and back of every warranty there is a detailed breakdown of what is covered under each component and its terms and conditions. Please view your entire contract to understand exactly what is covered under your warranty.
6. Does my warranty cover my check engine light coming on?
There are many reasons that cause the check engine light to come on in a vehicle. Please keep in mind that this is not always your engine. Please be advised that any diagnostic done on a vehicle due to this problem will not be covered under your warranty.
If you have any questions regarding the car warranty APW International provides, please contact us today by phone at 1-855-999-5494 or by email at firstname.lastname@example.org. Our business hours are Monday through Wednesday, 9:00am to 5:00pm, and Thursday through Friday, 9:00am-4:30pm. Our answer service is available 24/7 for your convenience. Your satisfaction is our goal!
If you would like to get in touch with APW International, please contact us by phone or email today.
1000 North West Street
Wilmington, DE 19801
Monday: 9:00 am – 5:00 pm
Tuesday: 9:00 am – 5:00 pm
Wednesday: 9:00 am – 5:00 pm
Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 5:00 pm
24/7 Customer Answer Service is available.