APW International FAQ

Have questions about your APW International Power Train warranty and Comprehensive Plus warranty? We’re ready to help!

If you already have a warranty with APW Int'l and have a question, browse our FAQ. You’ll find many of the commonly asked questions below!

 

Frequently Asked Questions

 

1.)  What do I do when I need to get my car fixed?

When you think your vehicle is in need of a repair, the first step is to call APW Int'l toll free at (855) 999-5494 with your current mileage and contract number. We will then direct you to one of our trusted repair facilities for further diagnosis.  

 

2.)  Do I have to take my vehicle to one of YOUR repair facilities first?

 

Yes.  The most important reason for this is so APW Int'l can take the proper precautions in making sure every vehicle, that is undergoing a repair, is still under its original length of warranty.  This is determined when one of our ASE certified auto technicians tracks the mileage of your vehicle and also checks for proper odometer operation.  Once it is verified that your vehicle is still under warranty they will then proceed to give an estimate for your damages.  This crucial stage in the claim process also protects you, the customer, from another repair facility possibly causing further damage to your vehicle or overestimating your repairs.

 

** NOTE:  Failure to follow this initial step could result in claim denial or cancellation of contract**  Please refer to Paragraph 4 on the back of your

contract for specific terms and conditions.

 

3.)  Where are your service shops located? What if I am not near one?

 

We have many shops located in the Mid-Atlantic Tri-State Area.  If you are an ‘out of state’ customer or are just not within practical traveling distance to one of our repair centers, APW Int'l can assist with setting up an appointment at another well known ASE certified facility in your area to get your vehicle inspected.

 

4.)  Once I get an estimate for my damages do I have to get my car fixed at one of your repair facilities?

 

NO.  Unlike even most factory warranties, APW Int'l does not restrict the customer to getting their car fixed at one of our own shops.  Once an estimate is given by one of our certified technicians, the customer may then opt to take their vehicle to any repair facility of their choice to get fixed, so long as the facility is ASE certified, fully bonded and insured.  Please note, if you choose this option, APW Int’l will only approve amounts and repairs equivalent to the original approved estimate.

 

 5.) What is covered under my warranty?

 

APW Int'l has 2 types of coverage, Power Train and Comprehensive Plus.  What is covered depends on what type of warranty you purchased at the time you bought your vehicle.  On the front and back of every warranty there is a detailed breakdown of what is covered under each component and its terms and conditions.  Please review this in its entirety to understand exactly what is covered under your specific contract.

 

6.)  Does my warranty cover my vehicle when my Check Engine light comes on?

There are many reasons that cause the check engine light to come on in a vehicle.  Please keep in mind that it is not always your engine causing the issue.  APW Int'l only provides reimbursement if the reason is due to a covered component under your service contract.  Please be advised that the time taken to diagnose a problem caused by the check engine light is not covered under this warranty (Paragraph 3. Section B.).  Diagnosis fees and repair items not covered by the warranty will be the responsibility of the customer. 

                                                    

   7.)  How long does it take to receive my reimbursement after I submit a claim?

 

In most cases, reimbursements are sent out to our customers in 6 weeks or less.  After a claim is faxed or mailed into our office our claims department will start looking over all the charges that were submitted.  All of the covered expenses are added and then deductibles are subtracted to get the total reimbursement amount due to customer. This amount is then sent to our finance department for final review and check processing. 

If you have any questions regarding the car warranty APW International provides, please contact us today by phone at 1-855-999-5494 or by email at apwi@comcast.net. Our business hours are Monday through Wednesday, 9:00am to 5:00pm, and Thursday through Friday, 9:00am-4:30pm. Our answer service is available 24/7 for your convenience. Your satisfaction is our goal!

Contact APW International

If you would like to get in touch with APW International, please contact us by phone or email today.

 

Phone: 1-855-999-5494

Email: apwi@comcast.net

 

1000 North West Street

Suite 1200

Brandywine Building

Wilmington, DE 19801

Hours

Monday: 9:00 am – 5:00 pm

Tuesday: 9:00 am – 5:00 pm

Wednesday: 9:00 am – 5:00 pm

Thursday: 9:00 am – 4.30 pm

Friday: 9:00 am – 4:30 pm

 

24/7 Customer Answer Service is available.

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